Refund policy

 

We want you to be happy with your TidyWorks purchase. If there is a problem with your order, please contact us at support@tidyworks.store within 30 days of delivery through our Contact page.

Damaged, defective or incorrect items
If your item arrives damaged, defective or is not what you ordered, please contact us with your order number and clear photos or video of the issue. Once verified, we may offer a replacement or refund at no additional cost.

In many cases, we will not require damaged or defective items to be returned. If a return is required, we will provide instructions before you send anything.

Change-of-mind returns
If you change your mind, contact us within 30 days of delivery. Items must be unused and in their original condition. For change-of-mind returns, return shipping costs are the customer’s responsibility.

Please do not return products without contacting us first. Returns sent without authorization may not be accepted.

Missing orders
If your order has not arrived within the expected delivery period, contact us and we will investigate the shipment. Where appropriate, we may arrange a replacement or refund.

Refunds
Approved refunds are returned to the original payment method. We will process approved refunds within 10 days. Your bank or card provider may take additional time for the credit to appear in your account.

Non-returnable items
Items that have been used, damaged after delivery, or returned outside the stated return period may not qualify for a refund.

TidyWorks reserves the right to assess each return or refund request individually to prevent misuse of the returns process.

Contact: support@tidyworks.store

TidyWorks is operated by Northshelf Limited, New Zealand.