Where do you ship?
We currently ship to New Zealand, Australia and the United States.
How much is shipping?
We offer free standard shipping on all orders to our supported destinations.
How long will my order take to arrive?
Most orders are expected to arrive within approximately 7–20 business days after processing. Delivery times can vary depending on the product, destination and carrier.
Will all items in my order arrive together?
Not necessarily. Some products may be fulfilled from different warehouses or suppliers, so items may arrive in separate packages at different times.
How can I track my order?
When tracking is available, we will send tracking information after your order has been dispatched. You can also use our Track Order page.
What if my item arrives damaged or incorrect?
Email support@tidyworks.store with your order number and clear photos or video of the issue. Once verified, we may provide a replacement or refund. In many cases, we will not require the damaged item to be returned.
Can I return an item if I change my mind?
Contact us within 30 days of delivery. Items should be unused and in their original condition. Return shipping may be the customer's responsibility. Please contact us before sending anything back.
Can I change or cancel my order?
Contact support@tidyworks.store as soon as possible. We will try to help, but once an order has entered processing or been dispatched, changes may no longer be possible.